Service Administrator - Municipal Water/Wastewater Systems

Join a growing team supporting municipal water and wastewater control system projects throughout the Kansas City Metro area and Midwest region. The Service Administrator serves as the operational backbone for our service department, processing documentation, managing job data, preparing invoices, and ensuring seamless support for technicians, programmers, and project engineers working on critical infrastructure projects.

What We Offer (Benefits & Compensation)

• Competitive annual salary range: $60,000 - $80,000 based on experience
• Professional development opportunities in water/wastewater industry
• Stable full-time position supporting essential municipal services
• Collaborative team environment with direct impact on community infrastructure
• Regular business hours with no weekend requirements

Key Responsibilities – Service Administrator

• Process Electronic Service Reports (ESRs) and calibration sheets from field technicians
• Create and manage service jobs in simPRO and Quickbase for accurate job tracking
• Generate invoices through simPRO and QuickBooks, ensuring billing accuracy
• Contact customers regarding overdue invoices and coordinate payment arrangements
• Process Return Material Authorization (RMA) requests with vendors

Qualifications – Service Administrator

• 2+ years experience in administrative, service coordination, or accounting support role
• Proficiency in invoice entry and payment reconciliation
• Experience with software for service job management and invoicing
• Strong Microsoft Excel skills for tracking invoices and service logs
• Excellent attention to detail with ability to manage multiple tasks simultaneously

Preferred Qualifications – Service Administration Specialist

• Experience in technical service, construction, or control system environments
• Familiarity with municipal water/wastewater industry terminology
• Knowledge of Quickbase and simPro for project management and reporting
• Previous experience processing purchase orders and vendor communications
• Background working with engineers, technicians, and municipal customers

Physical Requirements – Service Administrator

• Ability to sit at desk and work on computer for extended periods
• Occasional lifting of packages and mail up to 25 pounds
• Clear verbal communication for phone interactions with customers
• Visual acuity to review detailed documentation and invoices
• Manual dexterity for keyboard and data entry tasks

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