Enterprise IT Service Desk Supervisor

Ultratec is looking for a hands-on IT professional who enjoys helping people and leading others. As our Service Desk Supervisor, you'll guide the daily work of our support team, assist with technical troubleshooting, and help create a smooth IT experience for employees across the company.

This is a great role for someone with solid IT support experience who also enjoys coaching others, organizing workflow, and improving processes.

In this role, you will:

• Support and guide service desk technicians.
• Troubleshoot hardware, software, and connectivity issues.
• Oversee ticket management and documentation.
• Work closely with our networking and infrastructure teams.
• Participate in training, hiring, and team development.

We're looking for someone who:

• Has several years of IT support experience.
• Has experience leading or mentoring others.
• Communicates clearly and enjoys team collaboration.
• Can balance technical work with daily leadership responsibilities.

This on-site, Monday-Friday role offers great teamwork, steady work hours, and opportunities to contribute to meaningful projects.

EOE.