Table Games Supervisor

Responsibilities:

• Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Maintains & updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding table game operations.
• Completes table fills, credits and markers and comps.
• Verifies and approves guest transactions while having a thorough knowledge of title 31.
• Safeguards the company's assets assigned.
• Ensures all scheduled tables are manned and ready at the beginning of the shift.
• Assists in coaching, evaluating, counseling and rewarding Hard Rockers while maintaining efficient personnel records.
• Supervises games ensuring dealers are following Hard Rock policy and procedures.
• Promotes safety awareness to minimize work related injuries.
• Enrolls new guests in the Encore players club.
• Maintains complete knowledge of comp. procedures as well as the ability to evaluate guests, ensuring that qualified quests are taken care of through the complementary process.
• Resolves guest & Hard Rocker issues/disputes.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information & memorabilia.

Competencies:

• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work a flexible schedule.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly, concisely, and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Basic knowledge of mathematics, including statistics.
• Ability to effectively analyze and solve problems.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

High School (preferred)

Two years of prior table games experience. (preferred)

MS Gaming License (required)