Crisis Line Counselor

Fully Remote Crisis Line Counselor - Behavioral Health Professional openings with a major health insurance / managed care company based in Tucson, AZ! Starting ASAP!! Apply now with Izzy P. at A-Line!

**Remote anywhere in USA position. Must hold a Behavioral Health License in the State that they reside or an active License in another State.**

Required Experience:

• 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and/or managed care setting preferred.
• Strong computer skills required, including experience with Microsoft office and/or data entry systems.
• Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Masters Social Worker (Behavioral Health License in Arizona highly preferred)
• Effective call processing and documentation with ability to document while talking to a member
• Above average PC skills, ability to work, ability to multi task using multiple systems during call processing
• Must able to successfully obtain a fingerprint clearance card issued by the State of Arizona

Pay Rate: $32 - $34 hourly

Schedule:

• Exact schedule will be TBD depending on business needs. Looking for candidate flexible to work any assigned schedule

Daily Responsibilities:

• Provides clinical information and education for inbound calls and outbound calls and triages behavioral health crisis calls.
• Answer incoming telephone calls and triage behavioral health need
• Document calls and actions using standard computer software application
• Provide resource and education to non-licensed behavioral health staff Schedule and make follow up calls to provide care facilitation
• Promote recovery concepts and inspire hope
• Work with other internal and external agency personnel to meet callers' needs
• Provide professional assessments, interventions within scope of relevant licensure
• Provide information and behavioral health education to callers

Performance Expectations/Metrics:

• >92% Quality Call Audit Scores
• Adherence to breaks
• Average ACW
• Average Ring Time
• Maintain average call handle time
• No Unauthorized Disclosures
• Minimal documentation errors

What previous job titles or background work will in this role?

• Crisis Worker
• Outpatient Services
• Case Manager
• Inpatient BHT

Why Apply:

• Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
• 401k after 1 year of employment: With employer match and profit sharing
• GREAT Hours! Monday through Friday, 40 hours per week
• Competitive Pay Rate!