Do you want to help people? Customer Service Team Leader

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Join Our Team as a Call Center Team Leader


We are currently seeking an experienced and motivated Call Center Team Leader to play a key role in our growing team. In this in-office position, you will work closely with leadership to oversee day-to-day call center operations, ensuring high performance and exceptional customer service.

You'll be part of a respected, family-owned HVAC company that values hard work, fosters a supportive team culture, and promotes a healthy work-life balance. We are proud to be a 7-time Carrier Presidents Award winner and the 2023 North Georgia Dealer of the Year.

Location Requirement:
This is an on-site role based in Alpharetta, GA. Candidates must live within a commutable distance.

Key Responsibilities

• Lead, train, and coach call center staff to ensure outstanding customer service delivery.
  
  
• Monitor daily operations and identify areas for process and performance improvement.
  
  
• Set clear goals and KPIs for the team, and track performance to ensure targets are met.
  
  
• Create and implement call center policies and procedures to enhance efficiency.
  
  
• Prepare and deliver performance reports to upper management.
  
  
• Bring a proactive, results-driven approach to continuously elevate team performance.
  
  

Qualifications

• Prior leadership or supervisory experience in a call center is required.
  
  
• Home services industry experience is a strong plus.
  
  
• High school diploma or GED required; some college preferred.
  
  
• Familiarity with ServiceTitan or similar CRM software is preferred.
  
  
• Solid understanding of customer service KPIs and metrics.
  
  
• Proficiency in Microsoft Office Suite.
  
  
• Strong written, verbal, and interpersonal communication skills.
  
  

How to Apply - Applicants will NOT be condisered without completing this step!


To be considered, please text a short audio/video clip to (470) 667-1589, answering the following:

1. What accomplishment are you most proud of in your career?
   
   
2. Based on your experience, why do you believe you're a strong fit for this position?
   
   

We look forward to learning more about you!