Field Service Technician - Special Projects

The Field Service Technician – Special Projects performs specialized installations, upgrades, and high-impact service assignments supporting company initiatives and client-specific projects. This role requires strong technical expertise, adaptability, and professionalism to ensure high-quality execution and customer satisfaction.

This position requires 100% travel and may involve overnight stays of up to 3 weeks at a time.

Essential Responsibilities:

• Execute preventative maintenance, repairs, installations, upgrades, and retrofit projects across multiple customer locations, ensuring all work meets scope, quality, and safety standards.
• Assist with new store setups, equipment retrofit programs, and pilot testing, collaborating with project leadership to deliver consistent, on-time results.
• Diagnose and repair complex electromechanical, electrical, and mechanical problems, implementing effective and lasting solutions to minimize downtime.
• Coordinate with Operations, Project Management, and Field Leadership to review project documentation, schedules, and materials.
• Accurately complete all work orders, ensuring photos, notes, and materials are properly logged for billing and quality control.
• Ensure compliance with all company policies and safety requirements, including PPE, LOTO, and mechanical/electrical safety standards.
• Share field insights with leadership, trainers, and project managers to enhance procedures, documentation, and training programs, contributing to standardization and quality improvement.
• Communicate effectively with customers and team members, maintain a professional demeanor, and support additional field assignments, warranty work, or after-hours needs as required.
• Provide technical support and feedback to improve service procedures and project outcomes.
• Maintain accurate service and project documentation through company systems.
• Support other field assignments or service calls as needed.

Minimum Requirements:

• High school diploma or GED.
• 1+ years of equipment repair or field service experience (mechanical and electrical).
• Ability to read and interpret schematics and technical documentation.
• Valid driver’s license with a clean driving record.
• Excellent communication and customer service skills.
• Highly organized, adaptable, and self-motivated.
• Ability to lift up to 50 lbs., stand/bend for long periods, and work at heights over 6 ft.
• Willingness to travel up to 3 weeks per month nationwide.

Benefits:

• Competitive compensation and year-round workload.
• 401(k) with company match up to 4%.
• Company vehicle, phone, tablet, and gas card provided.
• Comprehensive Medical, Dental, and Vision plans.
• Life, Short- and Long-Term Disability Insurance.
• Flexible work schedule and strong technician support.
• Ongoing training and professional development opportunities.
• Stable company with nationwide service and long-standing customer relationships.

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DOC is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.