Office Manager - Graduate Program

Job Summary

The Office Manager supports the Graduate Degree Program and creates a professional office environment. With primary responsibilities for handling other routine administrative duties, such as managing office branded program inventory, with general supervision. Energetic professional who does not mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support-related tasks and able to work independently with little or no supervision. Well organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people.

University Profile

Jarvis Christian University is a historically Black institution affiliated with the Christian Church (Disciples of Christ), offering degrees at the associate, baccalaureate and master's levels. The mission of the University is to prepare a diverse population of lifelong learners intellectually, socially, spiritually, and personally through providing interactive services and using varied modalities of instructional delivery.

Knowledge, Skills, and Qualifications

·         Bachelor’s degree required; Master’s degree preferred from a four-year institution of higher learning

• Ability to communicate effectively, both orally and in writing, particularly abilities to display empathy and sympathy, friendliness, and positive support focused on problem-solving and personal accountability
• Ability to work with a team
• Ability to engage individuals from diverse backgrounds
• Self-starter and able to work independently
• Proficient in maintaining records
• Ability to gather data, compile information, and prepare reports
• Ability to maintain calendars and schedule appointments
• Ability to use independent judgment and to manage and impart confidential information
• Knowledge of academic standards governing student probation, suspension, and/or expulsion
• Ability to analyze and solve problems
• Knowledge of student recruitment and retention issues
• Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements
• Ability to evaluate student transcripts and/or records

Role and Responsibilities

• Answers student inquiries and resolves problems related to curriculum and course prerequisites, referring to catalogues, written course descriptions, and other appropriate sources
• Advise students academically, socially and emotionally
• Make appropriate referrals when needed to mental and medical professionals
• Receives and reviews transcripts to ensure eligibility for admission to a specific University or program including evaluation of transfer credits and applicability of academic credit to program requirements
• Initiates and maintains individual student files as appropriate, updating and evaluating file as new information is received
• Reviews student files to ensure deadlines are met for completing various graduation requirements such as coursework requirements, theses, comprehensive examinations, and other specific program requirements
• Coordinates with other organizational units to aid in resolution of academic problems
• Reviews student grade reports each semester to determine probation and/or suspension based on academic regulations of university
• Assists students in the selection of appropriate courses and concentrations in terms of students' stated preferences
• Assists faculty advisement, athletic coaches, and/or other counseling personnel by providing records, evaluations, interpretations, and other requested data, recommendations, and conclusions
• May assist in proctoring examinations and other qualifying requirements or activities required by the University and/or department
• May supervise lower graded staff and/or student employees; may participate in training and evaluative sessions and recommend methods to improve advisement activities.
• Performs miscellaneous job-related duties as assigned
• May assist in recruitment efforts and other tasks necessary for building a strong online program