Case Manager - Parker Lane

Position Description: The Children’s HOME Initiative Case Manager will be responsible for overseeing a caseload of residents participating in the Children’s HOME Initiative at Parker Lane, as well as coordinating services for the broader resident population. This role involves collaborating closely with property management, learning center staff, and other resident services teams to ensure that all residents receive the necessary support. The primary focus will be managing a minimum of 15 households enrolled in the Children’s HOME Initiative, a 24-month supportive housing program designed for extremely low-income families. As a liaison between clients and the available services, the Case Manager will provide compassionate guidance, helping residents navigate the 2Gen program, breaking the cycle of poverty.

Primary Duties/Responsibilities:

• Manage a caseload and provide case management and/or referrals to residents identified as having significant social, emotional, or behavioral issues, or who are experiencing family trauma. Caseloads include children, families, and adults.
• Meet regularly with Children’s HOME Initiative families to identify areas of need, establish realistic and attainable goals, and evaluate progress toward improving their level of personal stability. Utilize knowledge of principles, methods, techniques and evidence-based practices to support case management work.
• Honor client self-determination and advocate for client needs. Identify areas of need, employ crisis intervention and de-escalation strategies.
• Provide support and identify and access to resources of assistance from other social service providers; submit referrals for families to engage with therapeutic services; those experiencing high levels of stress, trauma, or other psychological and mental issues.
• Coordinate educational opportunities to enable participants to improve various skills.
• Work with a multidisciplinary team to collaborate and provide support for residents and meet ongoing needs through existing Foundation Communities programs and community resources.
• Oversee participant’s compliance with program and property guidelines and work with property management to address property issues to help families maintain housing.
• Establish positive communication patterns between self and all FC departments in efforts to provide comprehensive service plans for each family.
• Complete internal Financial Coaching training and provide financial literacy support to participating families.
• Support resident council meetings, events, and outreach efforts (some Saturday hours may be involved).
• In adherence with federal, state, city, agency, and program guidelines, maintain documentation of all current and former participant families.
• Attends all required agency meetings and trainings including department staff meetings, team meetings, training workshops.

Other Duties & Responsibilities:

• While this job description covers the main responsibilities of the job, it is not intended to cover every aspect of the job, and other responsibilities may be assigned.

Minimum Requirements:

• A minimum of two (2) years of experience working in case management.
• Proven ability to work independently and as part of a multidisciplinary team.
• Bilingual, fluent in English/Spanish
• Must be willing to work a flexible schedule including some evenings and possibility of some remote work.

Preferred Requirements:

• Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field.
• Valid driver’s license, proof of valid insurance and ability to travel to work related locations/service needs or donation pick up.
• Proficiency in additional languages often spoken or used by tenants in Austin (ie., Spanish, Arabic, Vietnamese, Pashto, Burmese, ASL)

Working Conditions/Physical Requirements:

Multifamily housing community with significant challenges related to housing instability and socioeconomic stressors. Must be able to work with diverse populations, challenging work environment with at-risk youth and families. It's essential to be adaptable and sensitive to the needs of people from various backgrounds.

• Work Environment: The work involves both desk-based tasks and direct interaction with residents. The office environment may sometimes be stressful due to the nature of the work, so the ability to cope with moderate to high levels of stress; patience, resilience, and the ability to maintain professionalism under pressure are key.
• Physical Demands: You should be comfortable with prolonged periods of sitting and working at a computer, along with occasional physical tasks such as lifting up to 15 pounds. There will also be times when you’ll need to walk, bend, stoop, kneel, and crouch as part of your daily duties.
• Vision & Focus: You will need to have good vision, including close vision, distance vision, depth perception, and the ability to adjust focus for detailed work on a computer or when interacting with documents and individuals.
• Outdoor Work: While the primary setting is an office, there may be occasional outdoor tasks or interactions, requiring flexibility and adaptability to different work settings.

Compensation

$24.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.