ATS Support Analyst

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Job Title:ATS Support AnalystDepartment:Health System Shared Services | Automated Transport System

Job Description

• System Monitoring and Support
• Provide on-site support for health system automated systems such as JBT and Moxi robots.
• Monitor the operation of vehicle fleets from desktops or mobile devices.
• Check functions related to cart dispatch, washers, elevators, detent groups, and cart destinations.
• Issue Identification and Resolution
• Detect and address errors in vehicles, elevators, and cart washers.
• Resolve issues like full detent groups, traffic backups, and network communication failures.
• Environmental Oversight
• Conduct rounds to ensure hallways and rooms are clean and orderly.
• Dispatch carts as necessary to maintain operations.
• Use of Technology:
• Leverage dashboards and reports for system performance insights.
• Track equipment issues with maintenance software (CMS).
• Use Microsoft Teams and OneDrive for documentation, sharing information, and storing incident media (photos/videos).

Minimum Qualifications
High school diploma and one year of experience with trouble shooting electrical, mechanical, or computer systems.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:Rhodes Hall (0354)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.