Prior Authorization Coordinator - Infusion

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

Responsibilities of Position:

• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates.
• Responsible for submitting, verifying, and following up on prior authorization requests.
• Assist in calling specialty pharmacies to enroll new start patients and scheduling medication deliveries
• Provide copay assistance information to patients
• Ensure medications and all required documents have arrived for patients appointments
• Assist with unpacking and restocking medication deliveries
• Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Assist with schedule any same day add on infusions and new start patients.
• Checks patients in and advises nursing staff of their arrival; checks patients out and schedules follow-up appointment.
• File faxes that arrive on a daily basis and distribute appropriately and in a timely manner.
• Answers the telephone and provides information.
• Maintain work area in clean and orderly condition.
• Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
• Ensures adequate and appropriate patient follow-up regarding appointments and paperwork.
• Represents the Dent by displaying a respectful and caring manner with patients and their families.
• Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Interacts calmly, respectfully and in a friendly manner with other representatives of services at the Dent.
• Performs other duties as assigned or requested.