Account Representative - Now Hiring

Seeking Account Representative

We are actively hiring onsite Account Representatives to join a fast-paced logistics and transportation company committed to delivering excellence in supply chain solutions. As part of our continued growth, we are looking for a highly motivated and detail-oriented Customer Service Representatives to join our team in Fort Wayne, Indiana.



Position Overview for Account Representative

The Logistics Customer Service Representative serves as the first point of contact for our clients, providing exceptional service and ensuring smooth coordination of freight and transportation services. You'll play a critical role in managing communication between customers, carriers, and internal teams.

Key Responsibilities for Account Representative

• Serve as the primary contact for customer inquiries, issues, and requests related to shipments.

• Track and trace shipments, providing real-time updates to clients.

• Coordinate with carriers to schedule pickups, deliveries, and resolve any service-related issues.

• Enter and update shipment details accurately in transportation management systems (TMS).

• Communicate effectively with internal departments to ensure on-time and accurate service delivery.

• Investigate and resolve service failures, billing discrepancies, or delivery concerns.

• Maintain positive relationships with clients by providing timely updates and proactive communication.

Qualifications for Account Representatives

• High school diploma or GED required; Associate's or Bachelor's degree preferred.

• 1-3 years of experience in logistics, transportation, or customer service.

• Strong communication and problem-solving skills.

• Proficiency with Microsoft Office and experience with TMS or CRM systems.

• Ability to multitask in a fast-paced environment.

• Detail-oriented with excellent organizational skills.

Why Join Us?

• Career advancement opportunities
• Supportive team environment
• Growth opportunities within a lucrative and thriving company

$34,320 - $36,400

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