CALL-BY-CALL MANAGER

CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly + Performance Bonuses | A-Team Environment | High-Growth Position

Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.

This is NOT an office clerk job.
This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.

If you're organized, decisive, confident, and thrive under pressure - this is the role for you.

• Competitive hourly pay + performance bonuses

• High earning potential tied to team success

• Full-time, year-round position

• Paid holidays & vacation

• Advancement opportunities into Operations, Dispatch Manager, or Service Manager

• A supportive culture - no drama, no slow season, no micromanagement

• Monitor all active service calls as they come in

• Communicate with HVAC & plumbing technicians through Slack

• Provide live guidance, coaching, and next steps

• Ensure technicians follow SOPs and proper diagnostics

• Help identify additional opportunities and system issues

• Track KPIs: revenue per call, callback risk, job accuracy, etc.

• Keep the schedule tight, efficient, and profitable

• Support technicians with information, pricing, and documentation

• Help keep every call clean, profitable, and 5-star

This role directly impacts company performance, customer satisfaction, and technician success.

• Strong communicator

• Fast thinker

• Organized and dependable

• Confident decision-maker

• High-energy personality

• Tech-savvy (Slack, ServiceTitan, CRM tools)

• Great at coaching and motivating others

• Can handle pressure and multitasking

• Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS

• Leadership mindset is a MUST

We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:

• A-Team only

• No laziness

• No drama

• Everyone grows

• Everyone wins

We invest in our people and create real career paths.