Bilingual Customer Account Specialist - 16686243

A well-established Third-Party Logistics (3PL) company in South River, NJ is looking for an organized and customer-focused Bilingual Customer Account  Specialist. In this role, you will support day-to-day order processing, customer communication, and issue resolution to ensure smooth account management and high service quality.

Long-Term Contract
Pay Rate: DoE
Schedule: 8 AM – 4:30 PM (Flexible start time: 8:00, 8:30, or 9:00 AM)

Key Responsibilities:

• Process customer orders and enter accurate data into internal systems
• Communicate with customers and vendors via phone, email, and occasionally in person
• Acknowledge and confirm orders, provide shipping timelines, and handle invoice processing
• Address customer inquiries and product/service concerns in a timely and professional manner
• Resolve issues or complaints with a focus on customer satisfaction and operational success
• Maintain detailed and accurate records of all customer interactions and transactions

Requirements:

• High school diploma or GED
• Previous experience in a logistics, warehouse, or 3PL setting is preferred 
• Previous experience in order processing and customer service
• Strong customer service and communication skills (both written and verbal)
• Strong problem-solving and analytical abilities.
• Effective follow-up skills to ensure timely completion of tasks.
• Accurate data entry and organizational abilities
• Proficiency in Microsoft Office (especially Excel), email, and general computer use
• Ability to multitask and manage priorities in a fast-paced logistics environment
• Bilingual in English and Spanish is required

About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.

Our Values
• Integrity
• Commitment
• Quality
• Diversity

Benefits for eligible employees
• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan

Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.

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Prostaff Solutions is committed to all aspects of staffing services
We offer comprehensive best-practices for our clients and employees.

Our Vision:
ProStaff Solutions strives to be the premier employment solutions provider to every community we serve.

Our Mission:
Our mission is to bring the right people to the right job every time. Accomplishing this, we better people's lives and increase our customers and employees success.

Our Values :
Our Pledge of Integrity
Our name is the most important thing we own. To us, it is more than an identity. It is also how we act. It is both the foundation and the heart of our business.
Because our success depends on our personal integrity and honesty, we work hard. We also reward hard work. We believe great things happen when we listen to each other, and that is why our doors are always open. We also strive to strengthen our communities by example in leadership, and by donations of time and resources.