Patient Care Coordinator

We are seeking an upbeat, highly organized, and detail-oriented Patient Care Coordinator to support our patient intake workflow and overall care process. This role combines strong administrative accuracy with patient-facing communication. The ideal candidate ensures nothing falls through the cracks, guides patients through their journey, and collaborates with internal teams to maintain smooth operations, with a patient experience focus.

Key Responsibilities

Patient Coordination & Support

• Oversee the patient intake process (patients typically initiate it, but you ensure it stays on track and may initiate at times).
• Serve as the main point of contact for patients via phone, and text with a warm, service-oriented approach.
• Coordinate with the Medical Records team as needed for seamless handoffs and ongoing communication.
• Track patient progress in dashboards, spreadsheets, and company systems; proactively identify and address gaps.
• Scheduling of consultation for the patient with the appropriate physician.
• Follow up with patients after physician consultations to confirm next steps.

Administrative & Data Management

• Maintain and update dashboards, trackers, MD Direct App, and other documentation with accuracy.
• Perform regular data entry, ensuring completeness and correct documentation.
• Review Fax Plus and other medical systems for medical records, imaging, etc., and upload appropriately.
• Document patient interactions and status changes in the appropriate systems.
• Escalate issues or delays in patient progression to internal teams as needed.

Cross-Team Collaboration & Process Improvement

• Communicate clearly and consistently with internal teams to maintain visibility of patient status.
• Assist in identifying process improvements to streamline the patient journey.

Ideal Candidate Qualities

• Team-focused and highly collaborative; flexible mindset and able to work well in ambiguous environments.
• Self-Starter. Takes initiative for tasks and does not need a lot of direction.
• Exceptional attention to detail; ensures nothing slips through the cracks.
• Strong verbal communication skills; comfortable and friendly on the phone.
• Highly organized; able to manage multiple patients simultaneously.
• Customer-first mindset with a service-oriented approach.
• Tech-savvy: comfortable with spreadsheets, dashboards, EHR-like systems, and task tools.
• Process-driven and proactive; anticipates issues and addresses them before they escalate.
• Experience in healthcare coordination, administrative support, or patient services is a plus.