Case Management

Position Summary:

Located in our West Chester, PA campus, the Case Manager will play a pivotal role in guiding clients through Synergys Program & supporting goal planning and goal execution. Critical to this role will be relationship building, and a professional, humble approach. This role reports to the Case Management Manager and will work closely with Primary Therapists, Recovery Care Coordinators, and the Client Needs Specialist.

Job Responsibilities:

Case Management Sessions

Session Facilitation & Goal Setting

• Conduct 60-minute weekly
  meetings with clients to cover the following topics: daily living and wellness, 12-step engagement, relationships, work/school, budgeting.

• Create strategic SMART goals with each client to support their growth in key aspects of their experience at Synergy in alignment with their clinical work.

Administrative Support

Documentation & Collaboration

• Update and maintain
  relevant client information according to standard company practices

• Collaborate with each clients direct care team to resolve problems quickly and effectively appropriately consulting with and informing necessary stakeholders.

Team Meetings & Supervision

• Attendweekly team meetings including the all-team, Program and Clinical staff meeting, Case Management Supervision meeting, and Management meeting.

• Participate inweekly 1-on-1 meetingswith the CM manager to review work quality and receive direction and support related to the responsibilities of the job.

Scheduling

• Schedule sessions strategically around clinical, program, and client obligations to support clients in having a routine case management experience.

Culture / Boundaries

Trauma-Informed Care (T.I.C.)

• Understand and apply Trauma-Informed Care principles in all interactions with clients and staff.

• Promote a safe, respectful, and supportive environment that empowers client recovery.

Boundaries

• Maintain professional boundaries with clients at all times.

• Model consistent, ethical, and respectful behavior that reflects program and recovery values.

• Uphold confidentiality and avoid dual relationships.

Qualifications:

• Minimum of 1 year of experience in substance use treatment or related field (Preferred).

• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.

• Strong leadership and supervisory skills, with the ability to effectively engage with clients, staff, and external stakeholders.

• Proven ability to manage crises effectively and provide support.

• Dedication to the mission and values of Synergy.

• Valid drivers license.

• Living example of the life we support our clients to earn.