Warranty Administrator

Warranty Administrator

Responsibilities:

Process & Submit: Book warranty repair orders and submit manufacturer warranty claims accurately and on time.

Track & Follow Up: Maintain receivables schedules, submit service contract claims, and follow up to ensure timely payment.

Collaborate: Work closely with technicians, service advisors, and supervisors to define claim scope and resolve issues.

Vendor Coordination: Partner with vendors and manufacturers to manage claim documentation and approvals.

Documentation: Ensure all warranty paperwork is complete, accurate, and compliant with manufacturer criteria.

Financial Control: Reconcile warranty receivables, coordinate with accounting, and verify deductibles are collected.

Compliance & Updates: Stay current on factory recalls, announcements, and warranty procedures.

Relationship Building: Establish positive working relationships with manufacturer and aftermarket warranty representatives.

Quality Review: Audit repair orders for accuracy, codes, and administrative data before submission.

Claims Management: Resubmit rejected claims promptly and maintain detailed records of claim status.

Reporting: Provide weekly claims status reports to the service manager.

Qualifications:

Experience: Minimum 2 years of warranty administration or clerical support experience (automotive preferred).

Detail Orientation: Strong accuracy, organizational skills, and ability to manage multiple claims simultaneously.

Collaboration: Proven ability to work effectively with service advisors, technicians, supervisors, and accounting staff.

Communication: Clear, professional verbal and written communication skills for interacting with manufacturers, vendors, and team members.

ProblemSolving: Ability to review rejected claims, identify issues, and resubmit promptly with proper documentation.

Accounting Knowledge: General understanding of receivables, reconciliations, and claim payment processes preferred.

Compliance Awareness: Familiarity with manufacturer policies, warranty procedures, and recall requirements.

Licensing: Valid driver’s license with a clean driving record.

Why Work With Us

At Moss Bros. Auto Group, we believe our people are the engine of our success. Joining our team means:

Growth Opportunities: Clear career paths and training to help you advance.

Supportive Culture: Work alongside a team that values collaboration, recognition, and accountability.

Competitive Benefits: Health insurance, retirement plans, employee discounts, and more.

Impactful Work: Play a key role in ensuring customer satisfaction and dealership excellence.