Service Advisor I - Parts

CornellCookson, a division of Clopay Corporation is a leading door and grille manufacturer with facilities in Mountain Top, PA. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Service Advisor 1 - Parts role in either our Mountaintop facility, located in Mountaintop, PA
Summary:
This position contributes to Cornell-Cooksons customer satisfaction principles by responding to customer inquiries regarding parts, quotes and orders including status on all products provided by CornellCookson.
Responsibilities/Principal Duties:

• Provide superlative service and support to customers.

• Improve customer relationships and customer satisfaction.

• Processing of parts orders and providing parts pricing for repair order for all products.

• Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.

• Communicate with customers verbally and in writing.

• Provide order status, tracking information and ship date information to customers and others.

• Release existing quotes for fabrication.

• Perform other duties as assigned.

Job Requirements:
Qualified candidates must possess the following minimum qualifications:

• Must be highly organized and have a proven ability to work within a team environment.
• 2-5 years experience interacting with customers preferred.
• Must possess superior communication skills.
• Must have experience in a customer service environment communicating with customers, processing or inputing orders and/or high volumes of data entry.
• Rolling door knowledge and mechanical background a plus.

We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.
Equal Opportunity Employer, providing a drug-free work environment.

Employee Type
Full-Time
Location
Mountain Top, PA
Job Type
Customer Service, Manufacturing