Automotive Service Advisor

Jim Vreeland Ford is looking for an Automotive Service Advisor to help us provide an exceptional service experience to guests in need of vehicle repair and/or modification.


Job Summary
We are looking for a customer-focused Service Advisor to join our team. If you're looking for a fast-paced work environment with the power to provide excellent service to our loyal clients, this could be the perfect opportunity for you!

As a Service Advisor, you will work closely with the sales and marketing teams to serve as a knowledge expert on Ford vehicles, maintenance, accessories and insurance options. You will also assist customers by delivering their new vehicle, ordering their perfect vehicle, and providing updates to the sales team for customer follow up. Your organizational skills and clear communication skills will help ensure that any needs that the customer has are executed in a quick and meaningful manner.

This position is Monday-Friday with
Bilingual/Spanish is highly desirable but not required.

Responsibilities

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customers description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customers payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customers approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

• Previous automotive or hotel/restaurant/hospitality experience is highly desirable.
• High school diploma or GED equivalent is required.
• A valid drivers license and clean driving record are required
• Excellent grammar and communication skills, both written and oral.
• Highly proficient with computers.
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Job Type: Full-time
Wage: $40,000 and up, comprised of an hourly wage plus commissions on work performed.

Benefits:

• 401(k)
• Employee discounts on servicing, vehicle purchasing, and more
• Health insurance
• Paid time off
• Paid training

Jim Vreeland Ford is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit and business need.

It's a Family Tradition..... "Still the Home of Mr. Nobody"
It started with Jim Vreeland Sr. 38 years ago. The "Home of Mr. Nobody" began a tradition of delivering great vehicles with superior sales & service customer satisfaction. That is how Jim Vreeland Ford earned the Ford Motor Company's President's Award many times over and is Blue Oval Certified. The President's Award recipients exemplify commitment and resolve. These dealers understand what it takes to attain the distinction of a leader and can consistently exceed that level. Do you know what makes this award even more significant? Our customers are the judges. Through a comprehensive survey, Customers rate Dealers on the basis of their Sales and Service experiences. Every year, only 340 Dealerships out of more than 5,000 are awarded this high honor. Jim Vreeland Ford has earned this distinction multiple years in a row since the dealership has been in existence. If that wasn't accolades enough, Jim Vreeland Ford is the Recipient of the "Elite Dealer Award" (Paso Robles to San Diego).