Service Dispatcher

Service Dispatcher - First Shift

Join the Bradley Mechanical Team!

Bradley Mechanical is seeking a motivated and positive professional who thrives in a fast-paced, customer-focused environment. We prioritize people first-creating a workplace where performance and productivity are balanced with fun, collaboration, and growth. If you have a passion for helping others, problem-solving, and keeping operations running smoothly, we'd love for you to join our team as a First Shift Service Dispatcher!

Why Work With Us?

• Exceptional company culture - Work in a supportive, team-oriented environment.
• Competitive pay - $20.00 to $25.00 per hour (based on experience).
• Comprehensive benefits package:
  • Retirement savings - Simple IRA with company contributions.
  • Paid time off - Up to 4 weeks plus 8 paid holidays.
  • Health coverage - Medical, dental, and vision insurance.
  • Company-paid life insurance.
  • Disability coverage - Short- and long-term plans.
  • Career growth - Training, certification reimbursement, and advancement opportunities.
  • Team events - Company outings and team-building activities.

Schedule:

• Monday - Friday, 7:30 AM - 4:30 PM

Primary Responsibilities:

• Coordinate and dispatch service technicians as calls are completed.
• Manage schedules and communicate job status updates with customers and technicians.
• Schedule return trips when parts are available.
• Maintain and update the customer database with current information.
• Keep customers informed on estimated arrival times and service schedules.
• Assist technicians with quoting repairs as needed.
• Order and stage parts for technician use.
• Provide accounting with maintenance contract billing information.

What We're Looking For:

• 2+ years of experience in customer service, scheduling, or administrative roles.
• Previous dispatch or schedule coordination experience is preferred.
• ServiceTitan experience is a plus!
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to multitask, problem-solve, and follow up effectively.
• Strong communication skills with a professional and energetic attitude.
• Detail-oriented with a strong sense of organization.
• Ability to pass a pre-employment background check.

If you're an organized, customer-focused problem solver who enjoys working in a dynamic team environment, this is your chance to grow with Bradley Mechanical! Apply today!