Information Technology Support Specialist

Love solving problems and supporting people? Step into a role where you’re the trusted expert clients rely on.

Full Time

Contract to hire

MSP Experience

$50-60K plus benefits

Technical Support, customer service, remote support, vendor relations

We’re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you’ll serve as the frontline of support—troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.

What You’ll Do:

• Provide responsive, high-quality remote IT support via phone, email, and remote tools.
• Deliver excellent customer service and build trust with clients.
• Troubleshoot issues, escalate when needed, and follow through to resolution.
• Support end-user training and ensure customer satisfaction.
• Collaborate with internal teams, vendors, and partners to stay updated on technologies.
• Uphold company values, culture, and cybersecurity requirements.
• Identify improvements on procedures and practices
• Escalate application issues to vendors.\

What You Bring:

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Professionalism, empathy, and a solutions-oriented mindset.
• Comfort working independently in a remote role.