Fire & Emergency Sales & Contract Administrator

Responsible for assessing the feasibility of potential contracts for Fire & Emergency Vehicles, working with customers and engineering to analyze and estimate project cost for sales pricing and bids, preparing technical contracts and administering sold contracts while working with customers/dealers to assure solutions meet and exceed their expectation. Develops and maintains strong working relationships to act as the liaison with customer and production. Field inquires to authorize warranty as well as develop cost for selling parts to support vehicles already in service from previous contracts at MBW.

ESSENTIAL JOB FUNCTIONS:

* Review bid postings and work with dealers to determine if MBW could reasonable provide solutions.

* Recommend projects to bid based on knowledge of industry and customer needs as well as MBW’s historical ability to deliver a competitive bid.

* Participate in customer pre-sales meetings to ensure understanding and technical complexity.

* Analyze specifications, drawings, and other information to prepare accurate and timely material and labor estimates for bids. (multiple simultaneous projects with hard deadlines)

* Negotiate with vendors/suppliers to achieve best price value for a specific project while calculating appropriate markups, overhead rates to meet company GM expectations.

* Analyze contracts to estimates and resolve discrepancies with customer/dealer prior and during production.

* Communicate regularly with customers/dealers to provide customer support of delivered products.

* Maintain regular attendance.

* Adhere to Marion Body Works Inc. Quality Policy and other codes of conduct.

SECONDARY JOB FUNCTIONS:

* Develop and maintain positive long term working relationships with customers and dealers.

* Customer Service–Process parts and warranty claims and monitor calls made to dedicated lines.

* Coordinate QA inspections, customer visits, paperwork and delivery of completed vehicles

* Compliance with all environmental, OSHA and quality standards.

KNOWLEDGE, SKILLS, AND ABILITIES:

* Excellent computer skills and knowledge of computer software applications–estimating, CAD, MS Office Products.

* Strong interpersonal/customer relation skills with ability to close sales.

* Ability to efficiently function in fast-paced work environment.

* Professional oral and written communication skills along with a professional demeanor and appearance.

* Ability to efficiently multi-task in a highly detailed and organized collaborative environment as well as the ability to work independently and under deadline pressure and rapid changing priorities.

* Maintain exceptional confidentiality and security of all Marion Body Works Inc . related information.

* Knowledge of Marion’s build process.

EDUCATION AND EXPERIENCE:

* Preferred Associate Degree and/or combination of education and experience

* 3-5 years of customer service/sales experience, Fire and Emergency Sales, Manufacturing or Service

* Ability to establish and maintain professional and courteous relationships with customers and co-workers.