Patient Accounts Representative

Four Winds Hospital is a leading provider of specialized inpatient and outpatient behavioral health services for children, adolescents and adults. We want you to join our Four Winds family.

Four Winds is seeking a Patient Accounts Representative to collect payments and resolve billing issues with patients and insurance companies.

Four Winds offers a generous benefits package, which includes but not limited to:

• Generous vacation & holiday package
• Employer funded pension plan
• 401k (contributory)
• Medical, Vision and Dental Insurance (contributory)
• Pet Insurance
• Life insurance at no cost to the employee
• Flexible spending plan for both healthcare and dependent care expenses, and more

Job Responsibilities:

• Patient Interaction: Answer patient questions regarding billing statements and payment options via phone, email, or in person.
• Payment Processing: Process patient credit card payments, co-payments, and refunds. Run credit cards through a secure terminal and log details of the transaction for posting by the Sr. Reps.
• Claims Follow-up: Participate in account aging reviews and assist with follow-ups on unpaid or denied claims. This can involve lengthy discussions over the phone or online chats with insurance companies to resolve issues with problem claims.
• Issue Resolution: Resolve straightforward billing discrepancies and route more complex issues to senior representatives of the billing department.
• Education Collections: Deposit school district payments into bank, reconcile paid amounts to invoices sent, post cash by patient, liaison with Four Winds school administrators to identify needed follow-up and call schools as appropriate to collect outstanding balances.
• Collections Support: Follow up on past-due personal pay accounts as needed
• Assists with the year-end audit by gathering and copying requested records
• Sorts mail
• At all times maintains good public relations when inquiring about or responding to questions regarding patient accounts

All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualifications:

• High-school graduate or equivalent
• Minimum 1-2 years of experience in patient accounts receivable area preferred
• Excellent phone presence
• Accurate arithmetic skills
• Ability to work in a computerized environment
• Ability to maintain confidentiality
• Ability to conform to shifting priorities, demands and timelines.

The starting hourly range for this position is $18.50 - $19.00

Monday – Friday 8:30am-4:30pm

Four Winds Hospital is an Equal opportunity employer