Junior Escalation Network Engineer

We are looking for a proactive Junior Escalation Network Engineer to join our team. The ideal candidate will assist in resolving complex network issues that have been escalated from the first-line support team. This role involves working closely with senior engineers to ensure network stability and performance.

This is a fully on-site role based in Winston-Salem, NC. Candidates must currently reside in North Carolina or be willing to relocate prior to start.

Key Responsibilities:

• Provide advanced technical support for escalated network issues.
• Troubleshoot and resolve complex network problems involving routers, switches, firewalls, and other network devices.
• Collaborate with senior engineers to diagnose and fix network performance issues.
• Monitor network performance and implement improvements to enhance reliability.
• Document troubleshooting steps and solutions for future reference.
• Assist in the implementation and configuration of network hardware and software.
• Participate in on-call rotation to provide 24/7 support for critical network issues.
• Stay updated with the latest networking technologies and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Familiarity with network hardware such as routers, switches, and firewalls.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt to new technologies.

Preferred Skills:

• Experience with network monitoring and troubleshooting tools.
• Knowledge of both wired and wireless networking
• Knowledge of network security principles and practices.
• Certifications such as CCNA (Cisco Certified Network Associate) or equivalent are a plus.

Experience with Networking Vendors:

Exposure to or hands on experience with one or more of the following vendor technologies is highly beneficial.

• Cisco Meraki
• HP/Aruba
• Ruckus
• WatchGuard