Field Support Technician

We are searching for a Field Support Technician to inspect, test, and verify touchscreen products and monitors, and to provide onsite field support. This position is onsite and the salary range is $40,000 to $45,000.

Responsibilities

• Inspect, perform functional testing, and verify displays, monitors, and touchscreen products to ensure they meet quality standards prior to shipment.
• Identify defective, damaged, and out-of-compliance units, and manage the return merchandise authorization (RMA) / refurbishment process.
• Repair, adjust, and replace components while following engineering instructions and company procedures.
• Support incoming material inspections and maintain accurate records of product status, defects, and rework history.
• Collaborate with engineering and quality teams to report issues, provide feedback, and support corrective actions.
• Prepare finished products for shipment, ensuring packaging, labeling, and configuration are correct.
• Maintain a clean and organized workspace, and adhere to safety and quality guidelines.

Requirements

• High school diploma or equivalent.
• Experience with performing hands-on inspections, testing, and light repair work.
• Strong understanding of electronic devices, monitors, or hardware components
• Ability to read, interpret, and follow technical instructions and standard operating procedures.
• Proficient with using tools, equipment, and test instruments in a shop or warehouse environment.
• Reliable, self-motivated, and able to manage tasks with minimal supervision.
• Must be able to lift and handle products as needed and work in a warehouse or technical space.
  
• Basic bilingual proficiency with Korean is preferred, but not required.