Residential Assistant Manager- Brooklyn and Queens

POSITION SUMMARY: The Assistant Residential Manager is responsible for ensuring the overall operations of a Residential Program are being delivered according to state and federal regulations, agency policy and procedure and according to the agency’s mission. The role of the Assistant Residential Manager is to oversee and manage the operations of a Residential Program to support individuals with an intellectual disability/mental health reach their goals, valued outcomes, develop skills and provide support as required with residential services by operating a Residential Support Program. The position is responsible for maintaining a safe, supportive, and therapeutic home environment which fosters growth and rehabilitation and facilitates the development of independent and self-help skills of the individuals. The Assistant Residential Manager is responsible for training, planning, supervising, and coordinating the services and interaction of the staff, support staff and managerial staff as well as ensuring compliance with state and federal regulations. This position is responsible for maintenance and revision of developed systems within the Developmental Disabilities (DD) program including quality assurance systems, training systems, and billing systems. Responsible for keeping these systems organized, efficient and for ensuring that staff is using these systems appropriately. The Assistant Residential Manager also imparts and supervises staff within the Residential Habilitation program. The Assistant Residential Manager works as a support to the Residential Manager in operating the program in compliance according to agency policy and state regulations, along with the supervision of the assigned workforce and their performance. REQUIRED KNOWLEDGE,

SKILLS, AND ABILITIES: Employee must possess the ability to interact with individual and staff professionally and ethically, understand and implement service plans, and to complete all required documentation clearly, legibly in a timely manner. Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safety precautions. Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene. Ability to write progress and behavior reports using a professional, objective style and voice. Ability to use computers and other electronic equipment. Ability to interact with individuals, community members and other treatment team members. Ability to read and comprehend technical training manuals. Ability to follow written and oral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability to be supportive and patient. Ability to be a team player. Ability to observe, record and report participant’s behavior, attitude, and physical condition. Ability to be on call and work extended day to day hours. Ability to prioritize conflicting deadlines. Ability to observe, record, and report participant’s behavior, attitude, Page 2 and physical conditions. Ability to obtain SCIP, First Aid/CPR certification and Medication Administration Training. Attention to detail and structured way of approaching tasks (well organized) to plan ahead and result oriented (proactive).

ESSENTIAL RESPONSIBILITIES: 1. Supervise and manage the day-to-day operations of a Residential Program, routinely in the evening however for all shift as directed. Ensure that staff are assigned to task, individual level of supervision, and activities according to the operational procedures. 2. Effectively communicate and support the organization’s mission, vision, and values. 3. Responsible for monitoring and ensuring that daily documentation for individuals’ programming is complete and accurate. 4. Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member performance. 5. Prepares and submits all required reports, incident reports, corrective action, statistics, and quality assurance functions to verify program services are in accordance with agency and departmental Quality Assurance, Corporate Compliance and HIPAA policies and procedures. Complete reports and ensure proper documentation of any incident at the facility.