Grocery Asst. Dept. Leader

Dillon Stores Division Position Profile

Position Title: Grocery Manager Back-Up

Department: Grocery Department

Position Reports To: Store Manager, Assistant Store Manager, Grocery Dept. Manager

Position Supervises:

FLSA Status: Non-Exempt

Profile last updated: January 2013

Position Summary:

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

perform production and customer service functions; maximize store sales and profits safely and ethically in

accordance with Dillon Stores policies and procedures.

Essential Job Functions:

Assist the Department Manager in organizing work, filling department staffing needs as authorized by store

management, and training and scheduling associates so that customers are consistently provided with prompt

courteous service.

Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be

prompt, tactful, calm, courteous and professional in all interactions.

Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and

supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s

absence.

Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation,

freshness, quantity, quality and proper space allocation for merchandise.

Engage yourself and counsel associates in effective, productive merchandising techniques, customer services,

product presentation and promotional activities.

Follow through on implementation of company programs and adherence to company policies and procedures,

particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of

unlawful harassment or discrimination.

Provide Department Manager with input on department budgets, goals and results.

Communicate and interact with associates and customers to provide a positive impression.

Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

Maintain floor, shelf and grocery areas clean and up to sanitary standards.

Demonstrate the ability and desire to promote, communicate and implement company initiatives and process

improvements to direct reports in a positive manner.

Demonstrated aptitude to manage people and organize workloads.

Perform any and all duties as assigned.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in

mind, exceeds customers’ expectations, gains customers’ trust and respect.

Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to

others, engages people and helps them understand change, provides and seeks feedback, articulates clearly,

actively listens.

Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds

self and others accountable, involves others to accomplish individual and team goals.

Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious

balance between work and personal life, takes personal responsibility for own development, role models

leadership qualities such as motivation, inspiration, passion and trust.

Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be

their best, values and manages diversity, provides candid and constructive feedback.

Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas,

champions and implements process improvements, gathers the ideas of others, demonstrates good judgment

about which ideas will work.

Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews

progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action,

stays focused on the most important priorities, has the ability to visualize and plan for the future, understands

the industry and marketplace.

Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety

standards.

Minimum Position Qualifications:

Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and

available to work weekends and holidays as needed.

Effective written and oral communication skills.

Ability to make intelligent decisions quickly

Able to tactfully and calmly handle stressful situations and make a positive impression on associates and

customers.

Possess abilities and skills for effective production, merchandising and customer services related to sale of

merchandise.

Understanding of all key components of department operations (i.e. Managing people, merchandising, computer

assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control,

etc.)

Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.

Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label

guns, balers, compactors, etc.).

Desired Previous Job Experience:

Grocery retail work experience and/or backup manager experience.

Past work record reflects dependability and integrity.

Past work record reflects dependability and integrity.

Physical Demands:

Standing & Walking – Estimated total time 7.5 hrs. Maximum continuous time up to 4 hrs.

Sitting – Estimated total time 2.5 hrs. Maximum continuous time up to 1.5 hrs.

Lifting & Carrying – Max weight 135 lbs., average weight 25 lbs., distance carried 2-6 feet. Must frequently

lift items under 10 lbs., and lift items 11-25 lbs., and occasionally lift 26 – 100 lbs., and rarely lift over 100 lbs.

Pushing and Pulling – Occasionally push and pull flat bed carts, dollies and pallet jacks up to 300 ft.

Climbing – Frequently climb step ladder or step stool ranging from 1.5 feet to 10 feet tall.

Other – This position also requires frequent bending, squatting, and kneeling, as well as constant use of either

arm or both for reaching in all directions. Other requirements include twisting, neck flexion/extension, cervical

rotation, high grip strength, driving a vehicle, frequent forearm movement, and frequent or sustained awkward

wrist positions.

Work Conditions – Exposure to hot and cold temperatures, sudden changes in temperature, cramped quarters,

sharp edges, & hammering or impact tools. Exposure to outside 5% and inside 95%.