Customer Service - Sales Support

Job Title: Sales Support Representative
Location: Itasca, IL

Position Summary
The Sales Support Representative plays a key role in building and maintaining customer relationships while ensuring smooth order handling and service delivery. This position focuses on outreach, communication, customer guidance, and accurate documentation to support overall sales activity. The ideal candidate is a strong communicator with a customer-first mindset and the ability to adapt in a fast-paced environment.

Key Responsibilities

• Reach out to both new and established contacts to introduce available products and services.

• Respond to customer inquiries regarding available items, order details, and general support needs.

• Gather key information from customers to understand requirements and guide them toward suitable options.

• Maintain up-to-date records of customer activity and account details.

• Stay informed about changes in customer behavior or market conditions to support team decision-making.

• Discuss pricing, service levels, and order terms when appropriate.

• Provide internal partners with relevant insights to keep teams aligned.

• Review product details regularly and stay informed about updates.

• Submit and process customer orders through phone, email, and internal digital systems.

• Perform additional tasks assigned by leadership as needed.

Required Qualifications

• High school diploma or GED

• Strong verbal communication skills

• Clear and professional written communication

• Ability to build customer relationships

• Customer service orientation

• Professional handling of difficult or sensitive situations

• Basic numerical skills

• Ability to troubleshoot and resolve issues

Preferred Qualifications

• Bilingual English and Spanish

• Experience in a customer-facing or sales-oriented environment

Compensation & Benefits
Competitive compensation offered based on experience. Full benefits package available.

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

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