Customer Support Specialist

Are you ready to trade overnights and weekends for a steady weekday role with real growth potential, strong benefits, and a team that values accuracy, problem-solving, and great communication?

If you’re dependable, friendly, and great at helping people navigate questions or complex information, this could be your next big step.

TES Staffing is excited to partner with a fast-growing organization based in Warwick, RI that supports high-volume, time-sensitive transactions across the country. We’re hiring a Support Specialist; someone who thrives in a team environment, enjoys detail-focused work, and wants to build a long-term career in a professional office setting.

Why You’ll Love This Job

If you’ve worked in retail, restaurants, hospitality, or other customer-facing roles, you already have the foundation we’re looking for. Here, you’ll use those skills in a calm, structured environment that offers:

• Regular weekday hours — no weekends, no holidays, no late nights
• Health insurance and reliable benefits
• Paid time off
• 401(k) and long-term career growth opportunities
• A modern, tech-enabled workspace designed for training, collaboration, and efficiency
• A positive culture centered on quality, transparency, communication, and respect

Pay starts at $18–$20/hour, plus overtime eligibility.

What You’ll Do

As a Support Specialist, you’ll play a key role in keeping day-to-day operations running smoothly. You’ll handle a mix of customer support and internal coordination tied to documentation, deadlines, and multi-step processes. Your day may include:

• Answering calls and emails to assist customers and internal teams
• Reviewing documents for accuracy and completeness
• Entering and tracking information in company systems
• Coordinating details across multiple departments
• Solving problems and finding answers quickly
• Supporting the workflow behind time-sensitive transactions

This is a great role for someone who likes structured processes, enjoys learning the “why” behind the work, and takes pride in being dependable and detail-oriented.

Hours

This is a full-time, Monday–Friday schedule with variable shifts between:

• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 12:00 PM – 9:00 PM

You’ll Be Great At This If You:

• Have a high school diploma or equivalent
• Bring experience helping customers (retail, restaurant, hospitality, call center, etc.)
• Enjoy reviewing information and catching details
• Communicate clearly in writing and over the phone
• Stay organized and calm when juggling multiple steps or deadlines
• Are reliable, adaptable, and eager to learn industry processes