Director of Retail Operations

Our firm has been engaged by a leading retail brand to identify an accomplished Director of Retail Operations to lead their multi-location retail division. This individual will be responsible for driving revenue growth, building high-performing teams, strengthening customer relationships, and developing sales strategies that align with company goals. The ideal candidate is a strategic thinker who excels in leadership, operational execution, and customer-focused retail performance.

Key Responsibilities

• Lead retail sales management teams and indirectly oversee sales associates, digital sales, sales service representatives, and warehouse personnel.
• Develop and implement a comprehensive retail sales strategy that supports organizational objectives and revenue targets.
• Drive revenue growth by identifying new business opportunities and expanding relationships with existing customers.
• Analyze performance metrics to identify trends, forecast sales, and adjust strategies as needed.
• Collaborate cross-functionally with marketing, distribution, merchandising, customer service, and other internal departments to ensure cohesive business execution.
• Recruit, train, coach, evaluate, and develop management-level talent; reward and discipline as necessary, including termination decisions when appropriate.
• Conduct regular meetings with retail leadership to evaluate results, upcoming initiatives, and long-term planning.
• Communicate sales reports, forecasts, and strategic updates to the Leadership Team
• Partner with leadership to develop pricing and promotional strategies that maximize profitability.
• Establish training and development programs that enhance skill growth and elevate team performance.
• Build and maintain strong relationships with customers, vendors, and key partners within the retail furniture industry.
• Remain informed on industry trends, competitive positioning, and new product offerings.
• Demonstrate the company’s core values: doing the right thing, humble servant leadership, teamwork, winning customers’ hearts, and eliminating complexity.
• Perform additional duties as required.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 8–10+ years of relevant retail operations experience; furniture retail experience strongly preferred.
• Proven success in leading multi-location retail teams and driving measurable revenue growth.
• Prior management experience required, with demonstrated ability to coach and develop leaders.
• Proficiency with CRM systems, sales forecasting tools, and sales data analysis.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Ability to prioritize effectively, meet competing deadlines, and perform in a fast-paced environment.

Physical Requirements

• Prolonged periods of sitting and computer use, along with standing and walking during store visits.
• Ability to effectively communicate in person, by phone, and electronically.
• Ability to lift up to 25 lbs occasionally (products, promotional materials, equipment).
• Visual acuity for reviewing reports and digital/paper documentation.