Client Services and Marketing Coordinator

Summary of Functions

The role is responsible for performing a variety of duties mainly for the

V.P. of Operations & Product Management. As a member of the team, he/she will have a fully cooperative relationship with all franchise personnel, vendors, departmental and office personnel.

General Responsibilities/Job Summary

The Product Support Coordinator is a customer facing role. This individual must respond promptly and courteously, always exemplifying a professional attitude when handling calls, communications, or departmental requests. He/she is also responsible for assisting the V.P. of Operations with special projects and will provide general support and administrative duties to the department.

Major Duties and Responsibilities

• Monitor and respond to customer service inquiries.

• Communicate with company franchises and suppliers via telephone and email.

• Coordinate weekly mailings – Responsible for gathering and editing materials for company email.

• Manage product related claims process between the company and product manufacturers.

• Process credits as needed (LARE’s).

• Manage and produce the company Catalog, gathering content and graphics from product managers and suppliers (every October & November).

• Prepare budget and forecasting files.

• Maintain monthly department files (e.g. Supplier Budget Comp file).

• Prepare and distribute competitive data.

• Maintain/update PowerPoint presentations for Product team.

• Upload files to FranConnect (Catalog Bulletins, Product Bulletins, New Product Announcements, other files as needed).

• Manage/track renewals for Certificates of Insurance (COI’s) from supplier. Send renewal

requests as needed.

• Update contact files as needed. (Outlook)

• Keep franchisee listing up to date and circulate them to suppliers as changes occur.

• Buying Guide maintenance.

• Maintenance of SDS (Safety Data Sheets).

• Assist in the preparation and execution of company events / meeting.

Experience Requirements

• Must be proficient in Outlook, Word, Excel, PowerPoint and InDesign.

• Strong written and verbal communication skills.

• Strong analytical skills and ability to problem solve.

• Can establish priorities and handle many projects at once.

Educational Requirements

College degree preferred or equivalent work experience. Working Conditions

Daily office hours are normally between 8:00 AM to 5:00 PM, Monday through Friday, with occasional weekend responsibilities.