IS Technical Support Specialist III - Now Hiring

IS Technical Support Specialist III

RE52551

3L810:ITS Information Service

Lexington, KY

44

$43,805-70,075/year

Staff

Full-Time

BS

2 yrs

None

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings.

Primarily days (i.e. Monday – Friday, 8:00 am-5:00 pm). Please be aware that as an exempt position, job duties may require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week.

UK Information Technology Services’ Information Services Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include, but are not limited to, managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. Applicants for this position need to be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer-oriented assistance. Successful candidates will possess self-motivation, have excellent communication skills and the ability to work with all clients. Successful candidates will provide both onsite and remote technical services to the University of Kentucky campus community.

Script writing, system automation, security profiling, system patch management, Win OS 2003-Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Must possess excellent customer service and interpersonal skills to engage onsite and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Must possess the ability to function independently as well as a member of a team.

No

01/05/2026

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.