Shift Manager - Players Club

Responsibilities:

• • Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
  • Maintaining an accurate database of Players Club accounts.
  • Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
  • Creating and maintaining all departmental Policies & Procedures.
  • Ordering and tracking of all departmental items/stock following budgetary guidelines.
  • Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
  • Execution of certain specific promotions in Total Promo, including random winner drawings.
  • Creating and maintaining user accounts in the Total Promo system.
  • Ensuring that all promotions are adequately staffed and troubleshooting any issues.
  • Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
  • Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
  • Attending and participating in general staff and weekly departmental meetings.
  • Attendance and participation in developmental conferences and workshops.
  • Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
  • Handling guest situations, phone calls and emails.
  • Working closely with other departments to resolve any guest issues that may arise.
  • Other duties as assigned by department Director.

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

Target Salary Range: ($50,000.00)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must secure appropriate RI mandated gaming licenses (preferred)
Superior customer service skills. Prior supervisory/management experience (1-3 years) Strong public speaking & interpersonal skills. Ability to work effectively with all levels of staff (including Directors & Vice Presidents) Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo. Superior organizational skills. Patience and ability to handle pressure. College degree and prior gaming experience preferred. (preferred)

RI Lottery License Ops (preferred)