Billing Agent

THIS IS AN IN-PERSON ROLE

JOB SUMMARY

This position is responsible to perform billing actions and reporting activities within a regulated/de-regulated electric and gas utilities market in relation to residential/commercial invoicing.  The responsible party will ensure invoices are billed in a timely, efficient manner and in accordance with contractual requirements and client policies and procedures within the SAP billing platform.  The Billing agent will work and have strong knowledge of regional energy policies and regulatory compliance. The Billing agent will complete daily billing transactions and failed market transactions with excellent judgment and with limited or no direct supervision. 

Essential Duties and Responsibilities

·        Resolve transactional and customer billing queries and problems generated from systems and the Exceptions Management Framework

·        Validate the accuracy for standard and complex products in daily bill audit process, focusing on attention to detail and quality

·        Engage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errors

·        Create, review, edit, and validate billing documents for accuracy and completeness 

·        Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

·        Submit invoices to customers via customers defined specifications

·        Escalate un-resolvable issues to leads and supervisors promptly

·        Ensure invoicing is done timely and accurately

·        Review, research, and calculate adjustments to render corrected invoices

·        Responsible for calculating and accurately invoicing customers accurately

·        Other related duties assigned as per business need

EDUCATION/EXPERIENCE

The minimum education requirements are:

• Bachelor’s degree dependent on location or relevant work experience  

The minimum experience requirements are:

• 1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required
• Experience with SAP/CRM in development or execution is preferred

SKILLS AND COMPETENCIES

·        Focuses on delivering a positive customer experience 

·        Ability to quickly acquire knowledge of new processes in order to execute accurately on customer accounts

·        Ability to multi-task

·        Strong organizational and time management skills - ability to organize and prioritize

·        Strong proficiency with MS Office products; MS Word, PowerPoint, Excel, and CRM software’s.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

·        Fixed US time zone working hours with overtime flexibility

·        Use of a PC/ shared computer

Pay and Benefits Pay Range Minimum: $24 per hour

Pay Range Maximum: $30 per hour

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.