Case Manager - PC GAPS

OVERVIEW

The Case Manager for the Refugee Wellness Program will provide support to refugees to improve their community integration and self-sufficiency through short-term case management, as well as English and life skills education. The Case Manager will work collaboratively with local partners, make referrals to appropriate community support services, and provide transportation to clients when necessary. The position will report to the Health and Wellness Manager in the Des Moines field office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide case management related to health, wellness, integration, and self-sufficiency;

• Develop self-sufficiency plans for clients;

• Conduct referral to agency services to remove barriers to self-sufficiency;

• Maintain case files and relevant databases;

• Submit written reports as required;

• Provide cross-cultural information and support to community stakeholders;

• Orient refugee clients to community resources;

• Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community;

• Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary; and

• Perform other job-related duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Bachelor’s degree or equivalent combination of education and work experience social work, human services, public health, sociology, or related field;

• Prior experience in case management or social work preferred;

• Bilingual or multilingual in languages commonly spoken by refugee communities a plus;

• Ability to work as a team member and independently, with high level of self-motivation;

• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail;

• Experience with refugee and immigrant populations preferred;

• Excellent communication skills with good written command of English;

• Exceptional interpersonal skills, including keen listening ability and relationship building;

• Proficient in Microsoft Office;

• Must pass a criminal background and other screening requirements;

• Must have a valid driver's license, insurance, clean driving record and personal transportation; • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.; and

• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

TRAINING REQUIREMENTS

•Satisfactory Completion of USCRI’s Orientation and Training; and

•Complete additional training as identified by supervisor(s) or Human Resources.

PHYSICAL DEMANDS

•Use of manual dexterity, tactile, visual, and audio acuity;

•Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;

•Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and

•Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.