Billing Associate

Company Description

Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site.

Summary

We are seeking Billing Invoice Associate, which is responsible for generating company invoices for new and existing customers. The ideal candidate should be detail oriented, have technical understanding, ability to work in a fast-paced environment and have excellent customer service skills. Knowledge and understanding of HVAC, Refrigeration, Cooking equipment terminology is a Plus! 

Job Requirements

• Data entry of customer parts and labor incurred / proposed.
• Confirm proper list pricing on all OEM parts used/needed and calculate accurate pricing on any additional materials used per company markup requirements.
• Answer phones and provide exceptional customer service to customers requesting information on invoices.
• Answer technician phone calls and update work order with current labor and part information per technician’s instructions.
• Work up prices with technicians for verbal approval for customer repairs.
• Provide accurate intraoffice notes regarding quote instructions and update per management’s request.
• Manage multiple invoices simultaneously and meet expected timelines.
• Ensure continual improvement of the invoice process.

Education / Experience

• High School Graduate.
• Customer Service.
• Data Entry.
• Microsoft Office.
• Microsoft Outlook.

Job Type: Full-time

Benefits:

• Company paid Medical, Dental, Vision, And Life Insurance
• 401(k) matching
• Unlimited opportunities for growth
• Paid time off