WARRANTY / SERVICE ADVISOR

Overview:
We are seeking a detail-oriented Service and Warranty Administrator to join our team. This role combines administrative expertise with customer service skills to manage warranty claims and support the Service Department. You will process warranty documentation, reconcile claims, and act as a Service Advisor by assisting customers with their service needs and preparing accurate repair orders.

Key Responsibilities:
Warranty Administration:
Process and submit warranty claims promptly and accurately.
Maintain proper documentation and compliance with warranty requirements.
Reconcile warranty receivables and payments; authorize claims as needed.
Track and manage warranty parts and maintain service records.
Stay informed on factory recalls, bulletins, and warranty updates.
Train advisors and technicians on warranty coverage and procedures.

Service Advisory Support:
Greet customers professionally and assist with service inquiries.
Prepare repair orders, cost estimates, and obtain necessary authorizations.
Communicate inspection results and recommend corrective actions.
Schedule service appointments and maintain high customer satisfaction.
Ensure timely updates on repair progress and handle customer concerns.

Qualifications:
Associate’s or Bachelor’s degree in Business, Automotive Technology, or related field (or equivalent experience).
1–4 years of experience in warranty administration, service advising, or related roles.
Strong organizational and communication skills.
Proficiency in computer systems and ability to learn new software.
Valid driver’s license and insurability.

Why Join Us?
Competitive pay and benefits.
Opportunity to work in a dynamic, customer-focused environment.
Professional growth through training and development.

Apply now by sending your resume to k a r l a m@appleone.com under the subject of "Warranty/ Service Advisor!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#2211

This company offers growth and a great group of people to work with.