Junior Account Specialist

DESCRIPTION

The Junior Account Specialist is responsible for providing support to the sales and account management teams, performing essential administrative tasks to help maintain high company efficiency. This role is also responsible for providing excellent customer service to individual custom clients, as well as overseeing the semi-custom and in house printing programs.

RESPONSIBILITIES

• Manage in-house printing program ensuring on time delivery and customer satisfaction of all personalized retail and custom products.
• Filter and respond in a timely manner to custom apparel inquiries that come in regarding the custom process.
• Process all orders that come through online design program; ensure that all orders have proper art files and communicate any possible issues with customer; manage all communication with production facility regarding orders from online designer.
• Maintain active outreach to customers utilizing online design program and assist with any questions or issues in placing orders.
• Process small, semi-custom and rush jobs from the sales team. Guide customer through design process and ensure deadlines are met to maintain on time delivery of orders.
• Prioritize projects and tasks based on internal and external deadlines.
• Process a high volume of daily communication including email and phone in a timely manner
• Process necessary administrative tasks for the sales and account management team managers including data entry, shipment tracking and report analytics
• Provide coverage to account management team when team members are out of the office

Requirements

• Strong organizational skills and process oriented
• Self-motivated and action oriented
• Attention to detail
• Resourceful and creative
• Strong multi-tasker
• Ability to work effectively both independently and as part of a team
• Drive to innovate and improve processes
• Fast learner, open to change and enjoys new challenges

Benefits

Salary: $42,000 to $45,000

Health insurance

Dental insurance

Retirement plan

Vacation plan

Industry discounts