Director of Clinical Servies (Hospice)

Summary of Position: The Director of Clinical Services provides strategic leadership and oversight of all clinical and psychosocial services within EverHeart Hospice. This role ensures the delivery of high-quality, patient-centered care, regulatory compliance, and operational excellence across multiple sites. The DCS mentors' clinical leaders, supports interdisciplinary teamwork, and drives initiatives to enhance care quality, staff performance, and patient/family experience. This position also serves as the CEO’s designee when needed.

Education and Experience:

• Bachelor’s Degree in Nursing required
  (Associate Degree considered with 5+ years relevant experience).
• Minimum 3 years of nursing leadership experience (Case Manager, ADON, Team Manager, DON, etc.).
• Hospice or healthcare leadership experience preferred.
• Strong understanding of COPs, Joint Commission standards, and Ohio hospice regulations.
• Excellent leadership, communication, and organizational skills.
• Valid driver’s license; ability to travel between multiple locations.
• Ability to lift 25 lbs and perform essential physical tasks.

Key Responsibilities

• Provide executive leadership for nursing, social services, spiritual care, and therapy teams.
• Ensure compliance with Medicare COPs, state regulations, and Joint Commission standards.
• Oversee clinical operations, staffing models, productivity, and quality of care across all locations.
• Lead development and implementation of clinical policies, best practices, and performance improvement initiatives.
• Direct and support Team Managers and the Care Center Manager; oversee staff training, onboarding, evaluations, and development.
• Ensure continuity and quality of patient care, including complex case consultation, discharge planning, crisis care, and bereavement services.
• Partner with leadership to develop strategic goals, budgets, and long-term clinical growth strategies.
• Participate in surveys, board meetings, IDG meetings, and community outreach as needed.

Additional Key Responsibilities

• Strengthen interdisciplinary collaboration and ensure consistent, standardized care delivery across all service sites.
• Monitor clinical quality metrics, patient outcomes, and compliance indicators; implement corrective actions as needed.
• Support and refine the Quality Assessment and Performance Improvement (QAPI) program and infection control initiatives.
• Guide effective EMR documentation, workflows, and utilization in partnership with CIS/IT teams.
• Lead initiatives that improve patient/family satisfaction, caregiver experience, and community engagement.
• Oversee safe management of high-acuity patients, including crisis care utilization and Care Center admission appropriateness.
• Assist with recruitment and retention strategies to build and support a strong clinical workforce.
• Represent clinical services in organizational planning, service expansion, and operational decision-making.

Perks & Benefits

• Medical, dental, and vision coverage
• Generous PTO, sick time, and paid holidays
• 401(k) with company match (after 1 year)
• Mileage reimbursement
• Clothing allowance
• Employee discount programs
• Work-life balance supported by a consistent on-call rotation
• PayActiv – access your earned wages before payday
• PSLF-qualified employer for student loan forgiveness

Monday-Friday
8:00AM-4:30PM