Live Chat Agent

We are seeking a reliable and customer-focused Live Chat Agent to join our remote support team. In this role, you will handle inbound customer inquiries through live chat, provide accurate information, assist with problem-solving, and ensure a positive customer experience. The ideal candidate is fast, professional, and able to communicate clearly in writing while multitasking efficiently.

• Respond to customer inquiries via live chat in a timely and professional manner

• Provide accurate information about products, services, policies, or troubleshooting steps

• Assist customers with order issues, account questions, or general support needs

• Resolve complaints and escalate complex cases to the appropriate team

• Maintain a high level of customer satisfaction through effective communication

• Document interactions and update customer records when necessary

• Meet performance metrics including response time, accuracy, and customer satisfaction

• Learn and follow company guidelines, scripts, and communication standards

• Multitask across chat windows and systems while maintaining accuracy

• Collaborate with team members and supervisors to improve the customer experience

• Excellent written communication and grammar

• Strong typing speed (45+ WPM preferred)

• Ability to multitask and handle multiple chat conversations simultaneously

• Strong problem-solving and conflict-resolution skills

• High attention to detail and accuracy

• Customer service mindset with patience and professionalism

• Ability to work independently and manage time effectively

• Comfortable using chat software, CRM systems, and online tools

• Reliable internet connection and functioning computer

• Previous customer service or live chat experience

• Experience using CRM platforms or help desk software

• Ability to handle high-volume chat environments

• Strong understanding of customer service best practices

• Competitive hourly pay based on experience

• Flexible remote schedule

• Opportunities for growth and advancement

• Supportive team environment