Business Operations Lead

Business Operations Lead

Location: Santa Monica, CA (ONSITE ONLY)

Employment Type: Full-Time

About Plug

Plug is the only wholesale platform built exclusively for used electric vehicles. Designed for dealers and commercial consignors, Plug combines EV-specific data, systems and expertise to bring clarity and confidence to the wholesale buying and selling process. With the addition of Trade Desk™, dealers can quickly receive cash offers or list EV trade-ins directly into the auction, removing friction and maximizing returns. By replacing outdated wholesale methods with tools tailored to EVs, Plug empowers dealers to make faster and more profitable decisions with a partner they can trust. For more information, visit https://plug.vin.

The Opportunity

You will be Plug’s internal force multiplier. You will own cross-functional strategic projects, build and refine operating systems, drive accountability across teams, and ensure the company executes against its priorities. You will work directly with the executive team to turn strategy into action, pressure-test assumptions, and make the business run measurably better every quarter.

What You’ll Do...

Strategic & Operational Execution

• Lead high-priority, CEO/VP-level initiatives from concept to operational rollout (e.g., new business lines, geographic expansion, partnerships, auction ops, lender integrations).
• Develop and maintain company OKRs, quarterly planning cycles, and operational dashboards.
• Identify bottlenecks and design scalable processes for customer onboarding, dealer operations, vehicle flow, pricing, and dispute resolution.

Cross-Functional Leadership

• Partner with Product to translate operational needs into roadmap requirements; shape feature specifications, pilot new tools, define success metrics.
• Partner with Sales, Dealer Success, and Ops to build repeatable, measurable workflows.
• Drive alignment across functions; create clarity, surface risks early, and ensure accountability on major deliverables.

Data, Analytics & Decision Support

• Build models that inform pricing, auction performance, vehicle sourcing, lender economics, and operational capacity.
• Own critical dashboards and KPI definitions
• Run deep-dive analyses to uncover root causes and translate insights into operational changes.
  

Process Design & Scalability

• Architect and refine processes for Plug’s business lines 
• Build SOPs, playbooks, and repeatable systems that simplify complex operations.
• Evaluate and implement tools that improve speed, accuracy, and dealer experience.

What You’ll Bring...

• 6+ years in BizOps, Strategy & Ops, Operations, Consulting, or high-growth startup roles (auto/marketplaces a plus).
• You scale chaos into systems.
• You are analytically sharp: can build pricing models, size markets, and pressure-test logic.
• You have proficiency with analytics and visualization tools (SQL, Python, Tableau/Power BI, or equivalent)
• You write clearly and structure your thinking.
• You thrive in ambiguous zero-to-one environments.
• You move fast, operate independently, and have a low ego.
• You’re comfortable with high accountability and high visibility.

Why Plug?

• Direct ownership of a core growth lever in a rapidly evolving market.
• Opportunity to shape Plug’s external ecosystem from early stages.
• Work directly with operators who have scaled multi-billion-dollar businesses in automotive, EV, and marketplaces.
• High impact, high autonomy, and clear line of sight to company-level outcomes.

Compensation & Benefits

• W2 Salary: $145,000 - $160,000
• Medical, Dental, Vision

This full-time position is based in Santa Monica, CA. We welcome candidates from all locations to apply, provided they are willing to relocate to Plug HQ for the role. Relocation assistance will not be provided for successful candidates. Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Next Steps:

Ready to build something from scratch and lead with impact? We’d love to meet you. Email lilli@9boxco.net with your best pitch as to why we should connect with you!