Guest Experience Associate (Full-Time)

Salary: $18-$22+ p/hr (base + bonus)

Aloha!

We are a local family business that has operated in Hawaii since 1986 and proudly employs over 160 team members. The Art Source, Inc. is the parent company of Pictures Plus, Plus Interiors, and CocoNene three sister brands committed to local manufacturing, local artistry, and products made right here on Oahu.

Our factory in Kapolei creates artwork, furniture, dcor, and personalized gifts for our stores across Oahu, Maui, and the Big Island. We measure our success by our average hourly wage and the opportunities we create for local people.

Learn more: www.theartsourceinc.com

About CocoNene

CocoNene celebrates Hawaii through locally made dcor, gifts, and personalized products that help visitors and locals bring home a piece of the islands. To get a feel for our brand, heres a short 4-minute video: https://youtu.be/1yIhTuckqkE

Our website: www.coconene.com

About This Role

We are hiring a Guest Experience Associate for our flagship CocoNene location at International Market Place in the heart of Waikk one of the busiest, highest-energy stores in our company.

This is not typical retail. Our team blends hospitality, product knowledge, and focused guest service while having fun. Were here to guide guests to meaningful, locally made products and to help share the work of Hawaii artists in a warm, efficient, and professional way. Youll connect with guests genuinely while staying on task in a fast-paced environment. If you take pride in representing Made in Hawaii products and enjoy helping guests find something special, youll thrive here.

Pay: $18$22+ per hour (base + bonus)
Full-Time Benefits: Medical, 401k, PTO, employee discount across all sister brands

What Youll Do

As a Guest Experience Associate, you will:

• Welcome guests with warmth and aloha
• Share product knowledge authentically (not scripted)
• Represent our local artists and Hawaii-made process
• Help guests personalize gifts and find meaningful items
• Maintain a clean, inviting store environment
• Operate the register, handle cash, opening/closing duties, and restock products
• Contribute to team sales goals through great service
• Support your team and uphold a positive, collaborative culture
• Taking on other tasks that help our team and guests

This is a role for someone who enjoys engaging with people, not just ringing transactions.

What Were Looking For

Must-haves:

• Warm, friendly, and reliable, with genuine pride in providing great service
• Someone who loves Hawaii and understands the importance of supporting locally made products
• A team player who thrives in a fast-paced, high-volume environment
• Strong communication skills and a positive, solution-oriented attitude
• Willingness to learn our products, processes, and local artist stories
• Consistently looks for ways to improve, work smarter, and support the team
• Growth-minded and motivated by hitting goals and improving performance
• Ability to work nights, weekends, holidays, and late hours (International Market Place is open 365 days, shifts start as early as 8am, and end as late as 10pm)
• High school graduate or equivalent

Nice-to-have:

• Customer service experience
• Cash handling or POS experience
• Conversational Japanese (helpful but not required)
• Experience in a hospitality or guest-facing environment

Why Join Us?

• Youll be part of a local team that works together, uplifts each other, and takes pride in what we do
• You directly impact guest memories during their time in Hawaii
• Your work supports Hawaii artists, creatives, and diverse local jobs
• Youll build skills in service, communication, storytelling, teamwork, and retail operations
• There are real opportunities for growth many of our leaders started in this role

To Apply

Please send your resume and cover letter explaining why youd be a great fit for CocoNene at International Market Place.

Mahalo for your interest!
The Art Source, Inc. Pictures Plus, Plus Interiors, CocoNene
www.theartsourceinc.com