Career Navigator II - Hab Tech

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Description

The Career Navigator II acts as Direct Care Support for individuals that have an intellectual or developmental disability (I/DD) within Goodwill’s Community Integration program. The Community Integration is designed to help participants optimize their personal, social, and vocational competency to live successfully in the community.

In this role, the Career Navigator II or Direct Care Support assists individuals to participate in a variety of community life experiences and/or interactions that may include, but are not limited to:

• Art, music, exercise classes
• Community outings, leisure or recreational activities.
• Cultural activities.
• Pre-vocational experiences.
• Educational and training activities.
• Development of living skills.
• Health and wellness promotion.

The Career Navigator II should be comfortable with assisting vulnerable adults with activities of daily living, driving participants to outings in the community on a regular basis and working as a part of a team. Knowledge of and experience performing de-escalation techniques and working with individuals with a disability are preferred.

Key Job Responsibilities

• Assists participants that have Intellectual or Developmental Disabilities (I/DD) in developing skills that support greater independence and becoming more active within the community.
• Works with individuals who are currently engaged in habilitation services.
• Supports participants in being successful as defined in designated plans, working toward established personal, social, and vocational goals.
• Understands HIPAA and practices confidentiality.
• Utilizes and navigates required program database and manages data input into systems. Assists with documentation and billing.

Education

High school diploma, required. Technical certificate/training, highly preferred.

Essential Skills & Abilities

• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPPA and the importance of confidentiality.
• Must be able to travel within the assigned territory to transport participants, as required.

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.