Commercial Insurance CSR

We are seeking a Commercial Insurance CSR to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. [Pay is based on experience and performance]

Hybrid/Remote opportunity available

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous Commercial CSR Experience Required
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Being bilingual in English and Spanish is a huge plus