Team Support Specialist - Genesee - Part-time

Easterseals MORC is hiring for a Part Time Team Support Specialist to help make a difference and become part of something bigger than yourself! 

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Qualifications:

• High School Diploma or equivilent
• At least 2 years of experience in a clerical role

Duties and Responsibilities:

1. Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions.

3. Checks consumers out and manages the flow of consumers and other patrons out of doctors and administrative offices.

4. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of consumers and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public.

5. Pulling, filing, auditing and maintaining charts for the team assigned. This includes completing change forms and auditing and maintaining charts in accordance with Utilization Review, Medicaid Provider Guidelines, the Department of Community Health (DCH), GHS and Region 10.

6. May take and maintain Team meeting minutes as requested.

7. Entering service activity logs.

8. Management of the APA/PE process; editing to scanning.

9. Maintaining the Team Psychiatrist(s) appointment schedule. Making/ changing appointments, making changes and making follow-up phone calls to minimize “no shows.”

10. Calculating Ability to Pay (ATP) financial information, entering the financial information in the MESH Client Management System and forwarding the information to the Billing Department.

Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!