Customer Service Coordinator I (Multiple Positions) - 25-217 - Full-time

We’re delighted you’re considering joining us!

At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team!

Hill Physicians has much to offer prospective employees.  We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

DE&I Statement:

At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Job Description:

Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Required Experience

• Minimum 1 year of Customer Service call center experience required 
• Experience working in a healthcare setting 
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word 
• Experience with handling medical claims and eligibility inquiries 
• Knowledge of various insurance types e.g. PPO, HMO, etc. 
• Strong written and verbal communication skills 

Required Education

• High School diploma/GED required

Additional Information

Multiple Positions Available

Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!

Salary: $24.74/hour

Hill Physicians is an Equal Opportunity Employer