Student Worker - University Financial Aid- Loan Repayment Support (FWS) - Part-time

The purpose of the position is to assist in lowering the University’s Cohort Default Rate. 

Primary Responsibilities/Accountabilities/Essential Functions: 

• Handle inbound/outbound calls while providing excellent customer service 

• Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans 

• Become well-versed in student loan repayment and postponement options 

• Be professional and discreet; maintain student confidentiality 

Equipment Used and Responsibility:  

• Equipment required and provided by the University: laptop, mouse, and headset 

• Programs needed to function in the job: Microsoft Suite, Loan Tracker, and Jabber

Qualifications: 

• Strong phone and verbal communication skills along with active listening 

• Customer focus and adaptability to different personality types 

• Ability to successfully multi-task while navigating multiple systems 

• Must have basic knowledge of Microsoft Office programs such as Word and Excel 

• Willingness to work during breaks a plus 

• Hours of Operation are Monday – Friday: 8:00am-5:00pm, Arizona Time 

• The position is remote at your own location and must be within 30 miles of campus

• Phoenix locals preferred

Experience/Education: 

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: 

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program 

• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student 

• Maintain good financial and academic (SAP) standing with the University 

You may be subject to termination if you fall below the minimum requirements. 

Pay Rate: Minimum Wage 

Anticipated End Date: June 30, 2026