Cashiering and Payment Processor - Full-time

Description

Position: Cashiering and Payment Processor

Department: Servicing

Reports To: Cash and Investor Reporting Manager

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: ☐  YES or ☒  NO

Exempt: ☐  Non-exempt: ☒

Compensation: $21.00 to $26.00 per hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Cashiering and Payment Processor is primarily responsible for Servicing all exception reports on various types of cash related transactions including but not limited to Corporate Advance transactions, Return Check Disposition and Suspense Posting transactions. This role is also responsible for performing Quality Control on cash batch transactions for third party vendors and timely disposition of open items. Employees of Mortgage Solutions Financial are expected to provide quality customer service and maintain high ethical standards when serving our clients.

Essential Duties:

• Process borrower checks using the Black Knight (ICE) software platform.
• Reconcile each payment batch processed against the corresponding records in the Black Knight system to ensure accuracy.
• Process all incoming payoff checks and wire transfers.
• Accurately process payment reversals for Non-Sufficient Funds (NSF) or other necessary reasons.
• Scan each batch of processed checks by the end of the business day.
• Work collaboratively with the Lockbox Vendor to investigate and resolve exception payments.
• Assist with the daily reconciliation of the payment clearing account and the Black Knight cash balancing form.
• Assist with general cash posting tasks.
• Conduct thorough research on misapplied payments to ensure prompt correction.
• Review daily output reports generated from the Black Knight (MSP) system.
• Assist the I-Disburse Administrator with distributing checks to various internal departments.
• Participate in ongoing training to maintain proficiency and knowledge.
• Maintain regular, reliable, and predictable attendance, which is an essential function of this role.
• Other duties as assigned.

Qualifications

Knowledge Skills & Abilities

• Current mortgage industry knowledge of servicing policies and procedures.
• Attention to accuracy, working with numbers, and strong Excel skills with the ability to master v-lookup and pivot tables for data management.
• Comfortable working independently and adapting priorities in a fast-paced environment.
• Ability to provide quality, client-focused customer service.
• Excellent listening, organizational, and communication skills.
• Bilingual skills a plus.

Experience and Education

• High school diploma or equivalent.
• Minimum of two years’ cash processing experience in the banking or mortgage industry.
• Understanding of all cash functions and workstations in an MSP platform environment.

Physical Requirements

• This is a primarily sedentary position, involving prolonged periods of sitting at a desk and working on a computer.
• This role also requires the ability to walk, stand, and move about the suite to offices and office machinery.
• Periodic lifting to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally, and no distinction is made based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function should contact Human Resources.