Front Desk Concierge

Description

Front Desk Concierge
Location: Jacksonville, FL 32225 - Queens Harbour
Reports To: Community Association Manager
Status: Full-Time / On-Site
Industry: Homeowners Association (HOA)

Position Overview:
The Front Desk Attendant serves as the primary point of contact for residents, guests, vendors, and visitors at a prominent HOA community in Jacksonville, Florida. This role is responsible for delivering exceptional customer service, maintaining a welcoming environment, assisting with administrative tasks, and supporting the daily operations of the management team. Professionalism, communication, and attention to detail are essential.

Key Responsibilities

• Greet residents, guests, and vendors in a friendly, professional, and timely manner.
• Answer incoming phone calls, respond to emails, and provide accurate information regarding community policies, amenities, and procedures.
• Monitor building/amenity access and ensure proper sign-in for visitors and contractors.
• Assist residents with questions, work order requests, amenity reservations, and general inquiries.
• Maintain clean, organized, and professional front desk and lobby areas.
• Receive, log, and distribute packages and deliveries as required by community policy.
• Assist the Community Association Manager with administrative duties such as data entry, filing, mail distribution, and document preparation.
• Report any safety, maintenance, or security concerns promptly to management.
• Support community events and communications as needed.
• Uphold the HOA’s standards, confidentiality, and customer service expectations at all times.
  

Requirements

Qualifications & Skills

• Previous experience in customer service, hospitality, reception, or front desk preferred.
• Strong communication and interpersonal skills with a warm and professional demeanor.
• Proficient in basic computer applications (Microsoft Office, email, scheduling tools).
• Ability to multitask and remain organized in a fast-paced environment.
• Dependable, punctual, and able to work with minimal supervision.
• Strong problem-solving skills and ability to address resident requests calmly and effectively.
• Experience in HOA/COA or property management environments is a plus.

Work Schedule & Compensation

• Full-time schedule; may include weekends or evenings based on community needs.
• Compensation aligned with experience and competitive for the Jacksonville 32225 market.
• Benefits may include paid time off, holiday pay, and additional perks depending on employer.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 lbs (e.g., packages, office supplies).