Regional Service Technician Lead - Full-time

Description

Work doesn't have to be boring, come have fun with us! 

WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. 

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. 

ENJOY GREAT BENEFITS! 

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account 

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more 

WHAT YOU'LL DO:  The Regional Service Technician Lead will oversee service maintenance on mobility and locker equipment at various customer sites.  This position will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.   

KEY RESPONSIBILITIES 

• Performs maintenance services on VENU+ products 

• Exhibits skill in use of all types of tools, both machine and hand tools used in maintenance activities 

• Performs installation of new equipment and carries out routine service activities either at the client site or at any other assigned locations 

• Assists the Regional Service Manager in effective planning, budgeting, and execution of service trips 

• Suggests effective and efficient work routines, recommending better tools to utilize and improving service delivery standards.   

• Requires travel to client sites within the region as well as out of the region to carry out service activities.  Work may be carried out in an outdoor setting 

• Plans, manages, and carries out service trips and projects that include travel coordination, planning service trips, making travel reservations, completing trip maintenance itinerary, supervising temporary labor, customer site set up and management, and customer service 

• Demonstrates effective communication and acts as a liaison between customers and Venu+ 

• Complies with all Company policies and procedures 

• Performs other duties as assigned  

Qualifications

REQUIREMENTS 

• High school diploma or equivalent 

• 2+ years of experience servicing or maintaining equipment 

• Proficient in Microsoft Office products 

• Mechanically inclined and oriented 

• Excellent written and verbal communication skills 

• Exhibits a willingness to work a flexible schedule that includes weekends and holidays 

• Demonstrate excellent problem-solving and decision-making skills. 

• Able to work independently and with little supervision 

• Detailed oriented  

• Exhibits a professional attitude in a fast-paced environment