Installations & Service Scheduler

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with field operations and sales teams to meet deadlines for installing CO2 tanks and beer equipment.
• Independently prioritize tasks and create soft and hard schedules for pending services and installations, while confirming all scheduled installations.
• Prepare daily and weekly reports on completed and rescheduled installations.
• Respond to emails and safety-related service cases within a one-hour timeframe.
• Handle a minimum of 50–75 inbound or outbound calls per day, including field-related inquiries.
• Provide customers with daily updates on estimated time of arrival for scheduled services.
• Possess basic troubleshooting knowledge of all NuCO2 equipment.
• Responsible for dispatching calls to technicians daily to ensure all scheduled work is completed on time.

QUALIFICATIONS:

• Must be able to provide clear instructions and direction to Installation Technicians.
• Ability to multitask effectively in a fast-paced call center environment.
• Capable of working independently with minimal supervision.
• Demonstrates strong teamwork and excellent interpersonal skills.
• Effective problem-solving skills with keen attention to detail.
• Strong oral communication and active listening abilities.
• Requires successful training of CO2 tanks and their operation.
• Must understand and follow established safety guidelines.

EDUCATION AND TRAINING:

High school diploma or general education degree (GED).

 EXPERIENCE:

• Two-years customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry.
• Experience using Outlook, Excel, and Word.
• This position can be remote or onsite in Stuart, FL. 

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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